Terms & Conditions
Welcome to Malwa Roadways. By accessing or using our website (www.malwaroadways.com) and our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Services
Malwa Roadways provides relocation and transportation services including home shifting, office shifting, car and bike transportation, packing and unpacking, loading and unloading, and warehousing. Service availability and pricing may vary based on location and requirements.
2. Booking and Confirmation
All bookings must be made through our official website, phone number, or authorized representatives. Bookings are confirmed only after both parties agree on the quotation and schedule. Malwa Roadways reserves the right to decline or reschedule a booking based on availability or operational reasons.
3. Payment Terms
- Payment terms will be clearly mentioned in the quotation.
- Advance payment is required to confirm the booking.
- Full payment must be made upon completion of service unless otherwise agreed in writing.
- All payments must be made through approved methods (cash, bank transfer, or digital payment).
4. Cancellation and Refund Policy
- Cancellations made 24 hours before the scheduled service are eligible for partial refund.
- No refund will be provided for same-day cancellations after vehicle dispatch.
- Refunds, if applicable, will be processed within 7–10 working days.
5. Customer Responsibilities
- Provide accurate information for pickup and delivery addresses.
- Ensure all goods are properly packed and labeled (if self-packed).
- Inform our team in advance about fragile or valuable items.
- Be available at both pickup and delivery locations at the scheduled time.
6. Liability
While we take utmost care during transportation, Malwa Roadways is not liable for:
- Damage caused due to incorrect packing by the customer.
- Delays due to weather, traffic, or unforeseen circumstances.
- Loss of items not declared or documented before shifting.
Insurance coverage for goods is available upon request at an additional cost.
7. Use of Website
You agree not to misuse this website or its content. All text, images, and logos are the property of Malwa Roadways and may not be copied, reproduced, or distributed without prior written consent.
8. Privacy Policy
By using our services, you also agree to our Privacy Policy , which explains how we collect and use your information.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Indore, Madhya Pradesh.
10. Contact Us
Malwa Roadways
📍 Plot No. 1259 A, Part I, Scheme No 114, Indore, Madhya Pradesh 452010
Last Updated: November 2025